UPDATE
Earlier this year we made a very hard decision… allow us to elaborate…
Since our store opened to the public in 2014, we’ve been constantly hit with fraudulent activity, not just real money fraud but multi-account point farming too, meaning our store stock was being bled dry by fraudsters who had no intention of paying for the products they claimed. We tried every method under the sun to balance this so we could take the hit without affecting our genuine and loyal customers, but earlier this year we were brought to breaking point and were left with two simple choices; shut down the store or make some tough changes. After 5 years of hard work, our small but proud team painstakingly debated and eventually agreed on the decision to remove points purchases from the store entirely.
This meant points were reserved for just trove stock, which was a much more casual area of our website to acquire games and clearly diminished both the value of points and the time of users visiting our website. Our aim very early on was to allow anyone around the world to get any game they wanted, whether they had the funds or not, and this was quickly slipping away from us and our users.
We spent a few months dealing with the aftermath but the feedback was always very loud and clear; our users wanted more product choices and more options to gain points. We discussed various different ways to bring back what our users wanted without encouraging more fraud and finally came up with a plan! We began work right away to take hundreds of low risk but higher quality games from the store and put them up for sale in the trove.
WHERE ARE WE NOW?
As I am typing, we have just under 1,000 titles in the Trove, which is nearly x10 the number of Trove games featured this time 6 months ago.
Since the changes we’ve taken a well-deserved sledge hammer to our fraud numbers and as a result become a lot more stable, allowing us to implement more security measures and site improvements.
If you’ve stuck with us throughout these hard times then we want to send you a massive THANK YOU and hope you’ll join us on the journeys that await us in years to come!
ORIGINAL ANNOUNCEMENT
We're very sad to announce that as of today Opium Pulses Loyalty Points have been disabled for purchasing games and software in the store due to the intense pressure we receive from users who increasingly and consistently commit acts of fraud against us, which in turn drains our funds and regularly halts positive development of our services.
Loyalty Points for the foreseeable future will only be valid to spend in the Treasure Trove and to enter Giveaways, while PayPal and account credit remain standard payment methods for the store.
We have been fighting this decision for many months and have always considered it an absolute last resort, but the latest bout of fraud brought us to breaking point and unfortunately the decision had to be made.
We continue to strive for the best possible experience for legitimate members and customers and apologise to any that this news has disappointed.
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